Refund Policy
Thank you for choosing Ravana Group. This Refund Policy outlines the terms and conditions regarding refunds for ticket purchases, products, and services provided by Ravana Group. By engaging with our website, purchasing tickets, products, or utilizing our services, you agree to comply with the following refund terms.
Ticket Refunds
a. Event Cancellation:
In the event of a cancellation or significant change to an event, Ravana Group will initiate a refund process. Refunds will be processed for the face value of the ticket, excluding any applicable service fees.
b. Rescheduled Events:
If an event is rescheduled, your tickets will be valid for the rescheduled date. If you are unable to attend the rescheduled event, you may be eligible for a refund according to the terms outlined in this policy.
c. Refund Request Process:
Refund requests must be submitted within a specified timeframe communicated by Ravana Group. Requests made after the specified timeframe may not be eligible for a refund.
Product Refunds
a. Defective or Damaged Products:
If you receive a defective or damaged product, please contact us within [number of days] days of receiving the product. We will arrange for a replacement or issue a refund upon return of the damaged item.
b. Return Shipping:
If a product return is required, Ravana Group may provide instructions for return shipping. Return shipping costs may be the responsibility of the customer unless the return is due to a mistake on our part.
Service Refunds
a. Banquet Hall Services:
Refunds for banquet hall services will be subject to the terms outlined in the specific contract or agreement between Ravana Group and the client. Please refer to your agreement for details on cancellations and refunds.
Refund Processing
a. Payment Method:
Refunds will be processed using the same payment method used for the original purchase. Refunds may take 7 days to appear in your account.
Refund Fees
In some cases, refund fees or processing fees may apply. These fees, if applicable, will be communicated to you at the time of the refund request.
Changes to Refund Policy
Ravana Group reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns regarding our Refund Policy, or if you need to initiate a refund request, please contact us at: info@ravana.co.uk
Thank you for choosing Ravana Group. We appreciate your cooperation in adhering to our Refund Policy for a transparent and efficient refund process.
